What is Trezor® Suite App?
Trezor® Suite App is the official desktop application and browser-connected interface for managing cryptocurrencies with your Trezor® hardware wallet. It provides a unified place to view balances, send/receive assets, manage settings and perform firmware updates while keeping your private keys offline on your Trezor® device.
Download & Connect: Trezor® Bridge, Suite & Hardware
Start at trezor.io/start. Download the Trezor® Suite App for your OS and, if required, install Trezor Bridge — a small helper that enables communication between the Suite and your connected Trezor® hardware wallet. Plug in your device, unlock it, and open Suite; the app should detect your Trezor® automatically.
Trezor® Login, Verification & Authentication
Trezor® does not use a cloud password for wallet keys — your login is performed by signing a challenge on your hardware device. If Suite prompts “Can't verify Trezor® Wallet” or errors appear during verification, first confirm Bridge is installed, your device firmware is up to date, and the cable/USB port are good. Use official downloads only.
Troubleshooting: Common Issues & Fixes
- Trezor® Suite App not working: Restart computer, reinstall Suite, and reinstall Trezor Bridge from the official site.
- Trezor® Login not working / Unable to login: Ensure device is unlocked, confirm firmware, and allow browser access if prompted.
- Error connecting Trezor® account: Try a different USB cable/port; disable conflicting browser extensions; check OS permissions.
- Can't verify Trezor® Wallet: Use Suite desktop instead of web or vice versa, and clear cached data if necessary.
Account Recovery & 2FA
If you lose your Trezor® device, recover using your 12/24-word recovery seed with another Trezor® or compatible wallet. There is no central “Trezor® account” to reset — recovery relies on your seed. Trezor® itself doesn't manage 2FA; if you linked accounts externally (exchanges, apps), follow those services' 2FA reset processes.
When to Contact Trezor® Help Center
Visit the official Trezor® Help Center for firmware issues, suspected device tampering, or if you encounter persistent verification errors. Never share your recovery seed with support — legitimate support will never ask for it.
FAQs
- 1. How do I download Trezor® Suite?
- Go to trezor.io/start, choose your OS and follow installation steps. Install Trezor Bridge if prompted.
- 2. My Trezor® Suite won't detect my device — what now?
- Try a known-good USB cable/port, reinstall Bridge, unlock your device, and update firmware. Check system USB permissions.
- 3. I can't verify my Trezor® wallet in Suite.
- Use the official Suite app, ensure Bridge is running, and avoid third-party browser extensions that block device access.
- 4. How do I recover my wallet?
- Use your recovery seed on another Trezor® or compatible recovery tool. Do this only on a trustworthy device and never share the seed.
- 5. Where is 2FA reset handled?
- Trezor® hardware wallets do not manage online 2FA. Reset 2FA with the service (exchange/app) you used; Trezor® support cannot reset service-level 2FA.
- 6. Who do I contact for persistent errors?
- Contact the Trezor® Help Center via official channels listed on trezor.io. Do not follow links from unknown emails or forums.